Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you ("Client") and Signal Green, a service of Mateo Brice Consulting LLC ("Signal Green," "we," "us," or "our"), governing your use of our website at www.signal-green.com and any services we provide.

By submitting a contact form, scheduling a consultation, signing a service agreement, or engaging Signal Green in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services

Signal Green provides AI consulting, automation strategy, AI system implementation, team augmentation solutions, voice AI deployment, workflow automation, and related technology services (collectively, "Services").

Scope of Work

The specific scope, deliverables, timeline, and pricing for each engagement will be outlined in a separate Statement of Work (SOW) or Service Agreement signed by both parties. These Terms govern all such engagements unless expressly superseded by a written agreement.

Service Availability

We reserve the right to modify, suspend, or discontinue any service offering at any time with reasonable notice. We will make reasonable efforts to fulfill commitments outlined in active service agreements.

3. Client Responsibilities

To enable Signal Green to deliver services effectively, you agree to:

• Provide accurate, complete, and timely information, access, and materials reasonably required for project delivery
• Designate a point of contact with authority to make decisions on your behalf
• Review and provide feedback on deliverables within agreed timeframes
• Ensure that any data, content, or materials you provide do not infringe on third-party intellectual property rights
• Comply with all applicable laws in your use of any systems or tools we build or deploy for you
• Maintain appropriate data backup procedures for your own systems

Delays caused by failure to meet these responsibilities may result in project timeline adjustments and additional fees.

4. Fees and Payment

Payment Terms

Fees for services will be outlined in your SOW or Service Agreement. Unless otherwise specified, invoices are due within 14 days of issuance. Retainer agreements are billed in advance at the start of each billing cycle.

Late Payments

Invoices not paid within 30 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. Signal Green reserves the right to suspend services on accounts with outstanding balances exceeding 30 days.

Refunds

Due to the custom nature of our services, all fees are generally non-refundable once work has commenced. Refund requests will be considered on a case-by-case basis at our sole discretion. Any refunds approved will be prorated based on work completed.

Expenses

Out-of-pocket expenses incurred on your behalf (third-party software, API costs, travel when applicable) will be billed at cost with prior approval.

5. Intellectual Property

Client Materials

You retain all ownership rights to materials, data, and content you provide to Signal Green. You grant us a limited license to use these materials solely for the purpose of delivering your services.

Deliverables

Upon receipt of full payment, you will own the custom deliverables created specifically for your engagement, as outlined in your SOW. This excludes any pre-existing Signal Green tools, frameworks, methodologies, or proprietary systems used in delivery.

Signal Green IP

Signal Green retains all rights to its proprietary tools, automation frameworks, templates, methodologies, and any underlying technology not created exclusively for your engagement. Nothing in these Terms transfers ownership of Signal Green's intellectual property to you.

6. Confidentiality

Both parties agree to keep confidential any non-public, proprietary, or sensitive information disclosed during the course of the engagement ("Confidential Information"). This obligation survives the termination of the engagement for a period of two (2) years.

Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

Signal Green may reference your company name and general project type in our portfolio or marketing materials unless you request otherwise in writing.

7. Warranties and Disclaimers

Signal Green warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

We do not warrant that AI systems, automations, or technology solutions will be error-free, uninterrupted, or produce specific business outcomes. AI technology is inherently probabilistic, and results may vary. We make no guarantees regarding revenue, leads, cost savings, or other business metrics.

EXCEPT AS EXPRESSLY STATED HEREIN, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIGNAL GREEN'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO SIGNAL GREEN IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL SIGNAL GREEN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Termination

Either party may terminate an engagement with 30 days written notice. Signal Green may terminate immediately for non-payment, breach of these Terms, or conduct that is harmful to our team or reputation.

Upon termination, you will pay for all work completed through the termination date. We will deliver any completed work product to you upon receipt of final payment.

10. Independent Contractor

Signal Green operates as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency between the parties. We retain the right to perform services for other clients during your engagement.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these Terms shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be submitted to binding arbitration in Travis County, Texas, under the rules of the American Arbitration Association.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms and Conditions, please contact us: